Privacy Policy

Last updated: March 22, 2026

DriftLine ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our Shopify application.

1. Information We Collect

When you install and use DriftLine, we collect:

• Store Information: Your Shopify store domain, name, and email address.
• Order Data: Order details including order numbers, shipping methods, carrier information, fulfillment status, and delivery timestamps.
• Fulfillment Data: Shipping carrier names, tracking numbers, and delivery event timestamps.

We do not collect customer payment information, passwords, or sensitive personal data.

2. How We Use Your Information

We use the collected information to:

• Calculate and display fulfillment SLA metrics and performance data.
• Detect delivery performance drift and anomalies.
• Send you alerts about significant changes in fulfillment performance.
• Improve and optimize our application.
• Provide customer support.

3. Data Sharing

We do not sell, rent, or share your data with third parties except:

• When required by law or legal process.
• With service providers who help us operate our application (e.g., hosting providers), under strict confidentiality agreements.
• To protect our rights, privacy, safety, or property.

4. Data Retention

We retain your data for as long as you have DriftLine installed. When you uninstall the app, we delete your store data within 30 days. Aggregated, anonymized data may be retained for analytics purposes.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (TLS/SSL).
• Encryption of sensitive data at rest.
• Regular security audits and monitoring.
• Access controls and authentication.

6. Your Rights

You have the right to:

• Access the data we hold about your store.
• Request correction of inaccurate data.
• Request deletion of your data.
• Export your data in a portable format.

To exercise these rights, contact us at privacy@shopsignal.co.

7. Cookies and Tracking

DriftLine operates as an embedded Shopify app and does not use cookies for tracking. We may use session tokens for authentication purposes as required by Shopify's App Bridge.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice in the app or sending you an email.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@shopsignal.co
Website: shopsignal.co